Get answers to common questions about our platform and services
TradePro is a professional stock trading platform that provides advanced tools and real-time data for individual traders. Our platform combines institutional-grade technology with user-friendly interfaces to help you make informed trading decisions.
TradePro is designed for traders of all experience levels, from beginners to professional day traders. Our platform offers different service tiers to accommodate various trading styles and experience levels.
Yes, we take security very seriously. TradePro uses bank-level encryption, secure servers, and follows strict regulatory compliance. Your funds are held in segregated accounts with FDIC insurance protection.
We provide comprehensive customer support through multiple channels including live chat, email, and phone support during market hours. Premium customers receive priority support access.
TradePro is available on Windows, Mac, iOS, and Android platforms. Our web-based platform works on any modern browser, and we offer dedicated mobile apps for trading on the go.
Yes, our platform offers extensive customization options including layout configuration, chart settings, color schemes, and keyboard shortcuts. You can create multiple workspaces for different trading strategies.
We provide real-time market data including Level I and Level II quotes, time & sales, options chains, and historical data. Premium accounts include access to extended market data and research reports.
Yes, we offer a comprehensive paper trading environment with real market data where you can practice trading strategies without risking real money. This is perfect for beginners and strategy testing.
You can trade stocks, ETFs, options, and mutual funds on major US exchanges including NYSE, NASDAQ, and AMEX. We also provide access to international markets and pre-market/after-hours trading.
TradePro supports all standard order types including market, limit, stop, stop-limit, trailing stops, and advanced conditional orders. We also offer bracket orders and one-cancels-other (OCO) functionality.
We follow standard regulatory requirements including pattern day trader rules. Accounts under $25,000 are subject to PDT restrictions. We provide tools to help you manage these requirements effectively.
Yes, our Enterprise platform includes algorithmic trading capabilities with customizable strategies, backtesting tools, and automated execution. We also provide API access for developers.
Commission rates vary by account type and trading volume. Our Starter plan begins at $0.50 per trade, while high-volume traders can qualify for reduced rates. Contact us for custom pricing based on your trading activity.
We believe in transparent pricing. All fees are clearly disclosed upfront including platform fees, market data costs, and any regulatory fees. There are no account maintenance fees or hidden charges.
Yes, you can upgrade or downgrade your plan at any time. Changes take effect at your next billing cycle, and we'll prorate any adjustments to ensure fair billing.
We offer a 30-day money-back guarantee for new subscribers. If you're not satisfied with our service within the first 30 days, we'll provide a full refund of your subscription fees.
Our support team is ready to help you with any questions about our platform or trading services.
Join thousands of traders who trust TradePro for their investment success.